Delivery And Returns
Our delivery and returns policies for our mail order services
Unfortunately after many years we had to remove the "Free postage" option a while back due to decreased profit margins and greatly increased courier/mailing costs. As we sell many hundreds of different size/weight items and orders are infinately variable we had to simplify things by only offering two delivery options. Royal Mail 1st Class (at £5 per order) and 48 Hour Courier (at £15 per item) for rods and other oversize items. HOWEVER we always strive to be fair and NEVER try to make on delivery costs (in fact we do not charge for packaging material/rod tubes etc and often end up subsidising the delivery cost itself!) If we feel you have overpaid for delivery we refund the difference. (for example you have ordered an item we can send by Large Letter at £1.70 but have been charged £5) If ever in any doubt its easy enough to give us a call! Sadly though some either mistakenly select the wrong option or try to take the piss.... ordering a 6'+ long section rod and expecting to get it delivered for a £5 by 1st Class Royal Mail for example!!! If the wrong tarrif is selected we always contact customers to point this out and ask if they can pay any difference, if they dont want to then no problem we will refund. Remember though that the cost of ALL actual delivery is dictated by the companies and not by us!
Thanks for your understanding and continued custom.
Thanks for your understanding and continued custom.
We pride ourselves on our honesty and customer service so if you have an issue or would like to discuss your needs then please don't hesitate to CONTACT US.
Dispatch & Delivery Times
Approx dispatch time - 1 working day
All 'in stock' orders received online or by telephone by 2pm will be dispatched same day and usually delivered within 2 working days
Orders received after 2pm or on a weekend or public holiday will be dispatched the next working day
Due to such vast ranges and limited space some items are ordered in to demand
Items ordered to demand are dispatched as soon as we receive them and usually delivered to you within 14 days
Delivery times may vary depending on location and type of service selected (Royal Mail or Courier)
For overseas orders please purchase via our Ebay store using Global Shipping Programme
To query a delivery time please CONTACT US
Very rarely an item maybe out of stock or discontinued. If this occurs we will contact you and advise. We will then act on your instruction and if requested a full refund will be issued.
Approx dispatch time - 1 working day
All 'in stock' orders received online or by telephone by 2pm will be dispatched same day and usually delivered within 2 working days
Orders received after 2pm or on a weekend or public holiday will be dispatched the next working day
Due to such vast ranges and limited space some items are ordered in to demand
Items ordered to demand are dispatched as soon as we receive them and usually delivered to you within 14 days
Delivery times may vary depending on location and type of service selected (Royal Mail or Courier)
For overseas orders please purchase via our Ebay store using Global Shipping Programme
To query a delivery time please CONTACT US
Very rarely an item maybe out of stock or discontinued. If this occurs we will contact you and advise. We will then act on your instruction and if requested a full refund will be issued.
Returns
Purchases must be returned within 30 days from date of purchase.
There are a number of reasons why you may wish to return or exchange an item. Due to this we ask you to contact us so that we may deal with it in the best possible tailored way.
There are a number of reasons why you may wish to return or exchange an item. Due to this we ask you to contact us so that we may deal with it in the best possible tailored way.
Photograpgh: Craig Trussell